Contact Details

Your login name and contact email should appear here. You can also add additional contacts from the existing customer database, or a new contact on a one-time basis for this ticket.

 

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Additional Information

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Customer Reference Ticket No: You may enter your internal  ticket reference number.

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Site: You may enter a Site Name or other site information for reference.

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NEXT: This moves the ticket to the next page where you can add attachments before submitting the ticket.

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Attachments: The Attachments screen will appear as shown in the following figure.

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Submit: This will end the new ticket creation process and place all applicable files in the ticket.   An email will be sent to all contacts on the ticket with the Ticket Number.   The current ticket status can be monitored under the Ticket History/default screen.